Shipping & Tracking Information

We are committed to processing and shipping your order as quickly as possible. However, please note that global shipping carriers are currently experiencing unprecedented delays due to factors beyond our control. In most cases, your order has been shipped on time — but tracking updates may be delayed as packages move through the carrier’s system.

Below, we’ve answered common questions to help you stay informed.

 My Tracking Isn’t Updating — What Should I Do?

It’s not uncommon for tracking information to remain unchanged for several days, especially during peak seasons or due to carrier network delays.

• If more than 7 business days have passed since your order was shipped and there are still no tracking updates,
• Or if your package has not arrived and appears to be missing,

Please contact us. We’ll investigate the status and make sure your order is resolved — we’ve got your back.

I Entered the Wrong Shipping Address

We understand mistakes happen. If you realize you provided an incorrect address:

Act quickly — contact us immediately .
If your order has not yet shipped , we may be able to update the address before dispatch.
If your order has already shipped , we are unable to change the delivery address.

Tip: Always double-check your shipping details at checkout to avoid delays.

What If My Package Is Returned to Us?

If a package is undeliverable and returned to us (e.g., due to an invalid address, refusal, or missed delivery), here’s what happens next:

We will reach out to you to discuss your options:

• Option 1: Reship
  You can choose to have your order resent. A reshipping fee will apply to cover the new delivery cost.

• Option 2: Cancel & Refund
  You may cancel the order. We’ll issue a refund for the product cost , minus the original shipping fee .

You’ll never be charged without your approval — we’ll confirm your choice before taking action.

Lost or Non-Retrievable Packages

If a package is delivered to the incorrect address you provided at checkout and cannot be recovered (e.g., lost, stolen, or discarded), unfortunately:

• We cannot issue a refund or replacement .
• Responsibility for the accuracy of the shipping address lies with the customer at the time of purchase.

To avoid this, we strongly recommend:

• Confirming your address during checkout
• Using a secure or trackable delivery location (e.g., a work address or package locker)

Need Help? We’re Here for You.

We care about your experience. If you have any questions about your order, shipping status, or need support with an address change — just reach out . We respond quickly and will always do our best to help.